Frequently Asked Questions
Everything you need to know about shopping with Orange Culture.
What is your shipping policy?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your delivery's progress.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the items are unworn, unwashed, and have all original tags attached. Please note that certain limited-edition pieces may be final sale.
Are your garments true to size?
Our collections often feature unique, contemporary silhouettes. We recommend checking the specific size guide located on each product page to find your perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For domestic orders in specific regions, local payment gateways may also be available.
How should I care for my Orange Culture pieces?
To maintain the quality and longevity of our artisanal fabrics, we generally recommend dry cleaning or gentle hand washing in cold water. Always refer to the care label inside the garment.